Policies and Privacy Practices | Tomaro's C.H.A.N.G.E.

Privacy Policies

THE INFORMATION BELOW WILL INCLUDE INFORMATION ON HOW ALL INFORMATION ABOUT YOU MAY BE USED & DISCLOSED, AND HOW YOU CAN OBTAIN THE INFORMATION WHEN NEEDED. PLEASE REVIEW CAREFULLY AS YOU WILL BE ASKED TO SIGN A CONFIRMATION STATING THAT YOU HAVE READ AND UNDERSTAND THE POLICIES.

I. This Notice describes the privacy practices of Tomaro’s C.H.A.N.G.E., its therapists, counselors, coaches, administrative/office personnel, and other personnel. It applies to services furnished to you at the office of Tomaro’s C.H.A.N.G.E. as well via any tele/online communications applications (i.e. video chat, text messaging, and/or email).

II. Our Privacy Obligations - We are required by law to maintain the privacy of your health information ("Protected Health Information" or "PHI") and to provide you with this Notice of our legal duties and privacy practices with respect to your Protected Health Information. When we use or disclose your Protected Health Information, we are required to abide by the terms of this Notice (or other notice in effect at the time of the use or disclosure).

III. Permissible Uses and Disclosures without Your Written Authorization in certain situations (which will be described below) - We must obtain your authorization and written consent in order to use and/or disclose your PHI. However, unless the PHI is Highly Confidential Information (as defined in Section PLC below) and the applicable law regulating such information imposes special restrictions on us, we may use and disclose your PHI without Your Authorization for the following purposes:

A. Treatment, Payment, and Health Care Operations - We may use and disclose PHI, in order to treat you, obtain payment for services provided to you, and conduct our health care operations as detailed below.

TC’s policies and procedures require that we obtain your written consent/authorization in order to disclose most PHI:

Treatment - We use and disclose your PHI to provide treatment and other services to you. For example, to diagnose and treat your injury or illness. In addition, we may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you. We may also disclose PHI to other providers involved in your care. Although possible under serious circumstances, TC will do all we can to obtain your authorization and written consent prior to sharing your PHI.

Payment - We may use and disclose your PHI to obtain payment for services that we provide to you from Medicaid or another governmental program that arranges or pays the cost of some or all of your health care. We will obtain Your Authorization to disclose PHI to your private health insurer, HMO, or another private payer.

Health Care Operations - We may use and disclose your PHI for our health care operations, which include internal administration and planning and various activities that improve the quality and cost-effectiveness of the care that we provide to you. For example, we may use PHI to evaluate the quality and competence of our therapists, counselors, or coaches. We may disclose PHI to our Patient Relations Coordinator in order to resolve any complaints you may have and ensure that you receive comfortable and quality service.

B. Disclosure to Relatives Close Friends and Other Caregivers - We may use or disclose your PHI to a family member, other relatives, a close personal friend, or any other person identified by you when you are present for, or otherwise available prior to, the disclosure, if we (1) obtain your agreement; (2) provide you with the opportunity to object to the disclosure and you do not object; (3) reasonably infer that you do not object to the disclosure.

If you are not present, or the opportunity to agree or object to a use or disclosure cannot practicably be provided because of your incapacity or an emergency circumstance, we may exercise our professional judgment to determine whether a disclosure is in your best interests. If we disclose information to a family member, other relatives, or a close personal friend, we would disclose only information that we believe is necessary and directly relevant to the person's involvement with your health care or payment related to your health care. We may also disclose your PHI in order to notify (or assist in notifying) such persons of your location, general condition, or death.

C. Public Health Activities - We may disclose your PHI for the following public health activities, (1) to report health information to public health authorities for the purpose of preventing or controlling disease, injury or disability; (2) to report child abuse and neglect to necessary authorities authorized by law to receive such reports; (3) to report information about products and services under the jurisdiction of the U.S. Food and Drug Administration; (4) to alert a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading a disease or condition; and (5) to report information to your employer as required under laws addressing work-related illnesses and injuries or workplace medical surveillance.

D. Victims of Abuse Neglect or Domestic Violence - If we reasonably believe you are a victim of abuse, neglect, or domestic violence, we may disclose your PHI to necessary authorities, including social service or protective services agency, authorized by law to receive reports of such abuse, neglect, or domestic violence.

E. Health Oversight Activities - We may disclose your PHI to a health oversight agency that oversees the health care system and is charged with responsibility for ensuring compliance with the rules of government health programs such as Medicaid.

F. Judicial and Administrative Proceedings - We may disclose your PHI in the course of a judicial or administrative proceeding in response to a legal order or other lawful processes. Further, unless specifically authorized by court order, we may not use or disclose PHI identifying you as a recipient of substance abuse program services if the purpose is to initiate or substantiate any criminal charges against you or to conduct any investigation of you.

G. Law Enforcement Officials - We may disclose your PHI to the police or other law enforcement officials as required or permitted by law or in compliance with a court order or a grand jury or administrative subpoena.

H. Decedents - We may disclose your PHI to a coroner or medical examiner as authorized by law.

I. Organ and Tissue Procurement - We may disclose your PHI to organizations that facilitate organ, eye, or tissue procurement, banking, or transplantation.

J. Health or Safety - We may use or disclose your PHI to prevent or lessen a serious and imminent threat to a person's or the public's health or safety.

K. Specialized Government Functions - We may use and disclose your PHI to units of the government with special functions, such as the U.S. military or the U.S. Department of State under certain circumstances.

L. Workers Compensation - We may disclose your PHI as authorized by and to the extent necessary to comply with state law relating to workers' compensation or other similar programs.

M. As Required by Law - We may use and disclose your PHI when required to do so by any other law not already referred to in the preceding categories.

Your Information

Vii. Administrative Office

Tomaro’s C.H.A.N.G.E.

Telephone Number: 844.222.8500 Ext. 501

Info@Tomaros-CHANGE.org

Tomaro's C.H.A.N.G.E. Policies

By accessing our site, you agree that you have read and understood Tomaro’s C.H.A.N.G.E. Privacy Policy which describes how we use your personal information, and what options you have to update or request the deletion of information submitted to us.

Information We Collect

Tomaro’s C.H.A.N.G.E. may collect both Usage Data and Personally Identifiable Information via this site. Usage Data is information that describes the habits and other behavioral traits of the users of the site as a group but does not indicate the identity of a particular user. Tomaro’s C.H.A.N.G.E. tracks the number of users accessing the site via a counter that monitors the IP addresses of our visitors. Tomaro’s C.H.A.N.G.E. does not retain Usage Data and uses it only to track the number of unique visitors to our site.

Tomaro’s C.H.A.N.G.E. does not wish to collect Personal Information from minors (children under 17 years of age, or any other age defined under applicable law). If we become aware that a minor is attempting to or has submitted Personal Information via this Site, we will notify the user that we may not accept his or her Personal Information. We will then delete any such Personal Information from our records.

Personal Identifiable Information

This refers to information you voluntarily provide to us via the site that tells us specifically who you are, such as your name, e-mail address, or other contact information. In addition, if you choose to make a donation to Tomaro’s C.H.A.N.G.E., whether by telephone, postal mail, or this website, we will collect certain required financial information from you. Online donations are processed by a third-party service provider and you should read the section below entitled “Links and Third-Party Web Sites” and familiarize yourself with the privacy terms of all sites that are not Tomaro’s C.H.A.N.G.E. Unless you provide it to us voluntarily, Tomaro’s C.H.A.N.G.E. does not collect Personally Identifiable Information about you in connection with your use of our site.

Personal Identifiable Information

Visitors to our site may request general information from Tomaro’s C.H.A.N.G.E. by sending an email to info@tomaros-change.org, in which case an e-mail or other address may be required in order to allow us to comply with your request, and for other purposes, as may be disclosed at the time the request is made.

Visitors may submit an online donation in which case information will be submitted to our third-party provider. You should familiarize yourself with the privacy policies of our third-party service providers for information on how they use your information. Online donation information may be used to notify you of other information that may be of interest to you.

Individuals interested in volunteering or joining our team may also submit information and/or a resume in which case an e-mail or other address may be required in order to allow us to follow up with the particular submission.

How We Use the Information Submitted

We will use the Personally Identifiable Information you submit (i) to send you materials that you have requested, (ii) to notify you of other communications that may be of interest to you, (iii) to process donations, (iv) to solicit additional donations, and (iv) as otherwise described in this Policy.

In some cases, such as when you submit donations or ask to volunteer, you may be added to our mailing lists, however, visitors may elect to opt-out of receiving communications other than those relating to a specific query by following the instructions in the email and other communications received from us; or by calling us at (844) 222-8500 Ext 501 and asking to be removed from our mailing lists. Information removed from our mailing lists will not be retained by Tomaro’s C.H.A.N.G.E.

Disclosure of Your Information

Tomaro’s C.H.A.N.G.E. responds to subpoenas, court orders, and other legal processes. Tomaro’s C.H.A.N.G.E. may disclose information about its users to law enforcement officers or others when we believe it is necessary in order to protect the rights, privacy, or personal safety of Tomaro’s C.H.A.N.G.E. clients or the public.

Use of Information & Consent

Subject to applicable law, we disclose your Personal Identifiable Information:

***To our affiliated partner organizations described throughout our website; and

***To other persons as permitted by applicable law or regulation.

Any access to such information will be limited to the purpose for which such information was provided to the affiliate or unaffiliated third parties.

Links and Third-Party Web Sites

This Policy applies only to http://www.tomaros-change.org and derivatives thereof. This site includes links to both our affiliated sites and to non-affiliated websites, including access to content, products, and services of such affiliated and non-affiliated sites (Other Sites). In some cases, these Other Sites are made available via “framing technology”, and may appear to be part of our site. However, we urge you to familiarize yourself with the individual privacy and other terms for each linked or framed site prior to submitting any Personally Identifiable Information.

How to Request Changes or Opt-Out of Future Communications

If you would like to receive a copy of the Personally Identifiable Information we have about you as submitted to us via our website, please send a request to info@tomaros-change.org. You may also ask us to remove your name and other personal information from our database, in which case we will make all reasonable efforts to do so subject to legal and other considerations.

Changes to this Policy

We will post any material changes to this Policy at least [thirty (30) days] prior to the changes taking effect. After the changes take effect, all current and new information will be subject to the terms of the revised Policy.

How We Store Your Information

Tomaro’s C.H.A.N.G.E. maintains physical, electronic, and procedural safeguards to protect your Personally Identifiable Information. Your information is stored in secure operating environments that are not available to the public. All of Tomaro’s C.H.A.N.G.E.‘s personnel and affiliates are dedicated to maintaining and upholding your privacy and security and are made aware of our privacy and security policies.

Consent

By using our site, you consent to the use, storage, and disclosure of your information by us in the manner described in this Policy. We reserve the right to make changes to this Policy from time to time and will alert you to such changes by adding a flag to the Privacy Policy link.

Other Terms

Your use of our site is subject to and contingent upon your agreement with other terms and conditions of Terms of Use, which are hereby incorporated by reference.

Except as described in this Policy, Tomaro’s C.H.A.N.G.E. will not use your Personally Identifiable Information for any other purpose unless we first obtain your express authorization. If you have questions concerning this notice, please contact us by sending an email to info@tomaros-change.org.

Tomaro’s C.H.A.N.G.E. Legal Notice

PLEASE READ THIS LEGAL NOTICE CAREFULLY BEFORE USING TOMARO’S C.H.A.N.G.E., INC. WEB SITE, WWW.TOMAROS-CHANGE.ORG. TOMARO’S C.H.A.N.G.E. RESERVES THE RIGHT TO REVISE THIS NOTICE AT ANY TIME. BY USING THIS SITE YOU SIGNIFY THAT YOU UNDERSTAND AND AGREE TO THE FOLLOWING:

Authorizations

Tomaro’s C.H.A.N.G.E. is a tax-exempt organization pursuant to Section 501(c)3 of the United States Internal Revenue Code and a registered Public Charity under the laws of the State of New Jersey. Unauthorized individuals, institutions, and other entities may not act on behalf of Tomaro’s C.H.A.N.G.E., use its property, or solicit contributions without express authorization from Tomaro’s C.H.A.N.G.E. Should you have any questions concerning Tomaro’s C.H.A.N.G.E., please feel free to contact us at info@tomaros-change.org.

Laws - Both Client & Organization

Applicable Law

Tomaro’s C.H.A.N.G.E. is a New Jersey non-profit corporation, conducting its business under the laws of the State of New Jersey and the United States of America. Our request for donations is addressed to those individuals and entities within the jurisdictions where Tomaro’s C.H.A.N.G.E. is lawfully permitted to seek your assistance.

It is Tomaro’s C.H.A.N.G.E.’s policy to comply with all applicable laws and regulations as they may be modified from time to time. In the event that any provision of this Legal Notice may be in conflict with any applicable law or regulation, the applicable law or regulation will supersede the conflicting provision.

No Medical or Legal Advice

NOTHING CONTAINED IN THIS WEBSITE SHOULD BE CONSTRUED AS MEDICAL OR LEGAL ADVICE. RATHER, THE INFORMATION CONTAINED IN THIS WEBSITE IS PROVIDED AS A SERVICE TO THE COMMUNITY AND DOES NOT CONSTITUTE LEGAL ADVICE OR MEDICAL ADVICE EVEN IF ATTRIBUTED TO A LEGAL OR MEDICAL PROFESSIONAL. FOR MEDICAL TREATMENT OR ANSWERS TO PERSONAL QUESTIONS, WE STRONGLY ENCOURAGE YOU TO CONSULT WITH A QUALIFIED HEALTH CARE PROVIDER. IN THE EVENT YOU REQUIRE LEGAL ASSISTANCE, WE STRONGLY ENCOURAGE YOU TO CONSULT WITH A QUALIFIED LEGAL PROFESSIONAL.

Other than otherwise explicitly indicated, Tomaro’s C.H.A.N.G.E. owns and operates this website and the content provided to you via this website. All content included on this website (including without limitation, text, graphics, logos, buttons, icons, and images) is the property of Tomaro’s C.H.A.N.G.E., its licensors, or its content contributors, and is protected by the U.S. and international copyright and trademark laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this website is the exclusive property of Tomaro’s C.H.A.N.G.E. and is protected by the U.S. and international copyright laws. The content on this site may be used for your personal information only. You may not copy, publish, distribute, create derivative works of, or commercially exploit the content of this website, or use this website for any other purpose, unless expressly permitted to do so by Tomaro’s C.H.A.N.G.E.

Publications

All content, text, and graphics of publications sold or distributed through Tomaro’s C.H.A.N.G.E.'s website (whether via online, e-mail, print, or any other medium) (the “Publications”), are protected by the U.S. and international copyright laws and may not be reproduced, stored in a retrieval system, or transmitted in any form by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the copyright owner. Tomaro’s C.H.A.N.G.E. makes Publications available solely for non-commercial, educational, and personal use. The Publications are not intended to provide medical or legal advice or a professional service, and no one including the publisher, editors, editorial advisors, or the authors of any Publication is engaged in providing any medical or legal advice or services through the distribution or sale of Publications on this web site. If you require legal or medical assistance, please consult a legal or medical professional, as the case may be.

In accordance with the Digital Millennium Copyright Act (“DMCA”), Tomaro’s C.H.A.N.G.E. has designated an agent to receive notifications of alleged copyright infringement associated with the website. Tomaro’s C.H.A.N.G.E. will, upon receiving proper notice as set forth below, use commercially reasonable efforts to remove or disable access to any such material as set forth in the DMCA. If you believe that your copyrighted work or the copyrighted work of another party is being infringed, please notify us at info@tomaros-change.org. When notifying Tomaro’s C.H.A.N.G.E. of the alleged copyright infringement, please follow the procedure set forth here: Copyright Infringement Procedure If material is believed in good faith by Tomaro’s C.H.A.N.G.E. to infringe a copyright or otherwise violate any intellectual property rights, Tomaro’s C.H.A.N.G.E. will remove or disable access to any such material. If you believe that a notice of copyright infringement has been wrongly filed against you and you would like to submit a counter-notification, you may file a Counter-Notification in Response to Claim of Copyright Infringement with Tomaro’s C.H.A.N.G.E.’s copyright agent. You may want to seek independent legal counsel before filing a notification or counter-notification.

Linking

The provision via this site of links and referrals to other websites, publications, or information resources does not constitute the endorsement of those websites or resources by Tomaro’s C.H.A.N.G.E., its agents, or representatives. Tomaro’s C.H.A.N.G.E. makes no representations or claims as to the quality, content, or accuracy of the information, services, or products which may be provided by such resources, and specifically disclaims any warranties, including but not limited to the implied or express warranties of merchantability or fitness for any particular usage, application or purpose.

You may link to Tomaro’s C.H.A.N.G.E.'s website solely for noncommercial purposes. Notwithstanding the foregoing, Tomaro’s C.H.A.N.G.E. reserves the right to prohibit any entity from linking to its website.

Oragnization's and Website Host's Liability

Prohibition, Disclaimer, and Limitation of Liability

THE UNAUTHORIZED ALTERATION OF THE CONTENT OF THIS BAILEY HOUSE WEBSITE IS EXPRESSLY PROHIBITED. TOMARO’S C.H.A.N.G.E., ITS AGENTS, AND ITS REPRESENTATIVES SHALL NOT BE RESPONSIBLE FOR ANY CLAIMS, ACTIONS, OR DAMAGES WHICH MAY ARISE ON ACCOUNT OF THE UNAUTHORIZED ALTERATION OF TOMARO'S C.H.A.N.G.E. WEB SITE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE MATERIALS INCLUDED IN THE BAILEY HOUSE WEBSITE ARE PROVIDED ON AN “AS IS” BASIS WITH NO WARRANTY. TOMARO’S C.H.A.N.G.E. DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, AS TO THE MATERIALS CONTAINED IN THE TOMARO’S C.H.A.N.G.E. WEB SITE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TOMARO’S C.H.A.N.G.E. OR ITS AFFILIATES BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES (EVEN IF TOMARO’S C.H.A.N.G.E. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). BECAUSE SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Indemnity

You agree to indemnify, defend and hold harmless Tomaro’s C.H.A.N.G.E., its affiliates, shareholders, directors, officers, subsidiaries, parents, employees, and agents, from any claim, demand, liability, dispute, damage, cost, expense, or loss, including reasonable attorneys’ fees and costs of litigation, arising out of, or in any way connected with your use of or access to this web site, your use of the Publications, your linking to the web site or your violation of the terms set forth in this Legal Notice.

Modification of Legal Notice

Tomaro’s C.H.A.N.G.E. may change this Legal Notice from time to time. Each time changes are made to this Legal Notice, a flag will be posted on the home page and you will be alerted that the Legal Notice has been updated. Your continued use of this website following the posting of any changes to the Legal Notice constitutes your acceptance of those changes. If you object to any provision of this Legal Notice or any subsequent modifications to this Legal Notice or become dissatisfied with the website in any way, your only recourse is to immediately terminate use of the website.

General

If any provision of this Legal Notice is found by a court or arbitrator to be invalid, the parties agree that the court or arbitrator should give effect to the parties intentions as reflected in the provision, and the other provisions of this Legal Notice will remain in effect. Tomaro’s C.H.A.N.G.E.’s failure to act with respect to a breach by any person using the website does not constitute a waiver of its right to act with respect to subsequent or similar breaches. This Legal Notice will be governed by and construed in accordance with the laws of the State of New Jersey without regard to its choice of law provisions. In the event of any conflict between foreign laws, rules, and regulations and those of the United States, the laws, rules, and regulations of the United States will govern. The United Nations Convention on Contracts for the International Sale of Goods will not apply to this Legal Notice. You hereby consent to personal jurisdiction by the state and federal courts located in New Jersey. Tomaro’s C.H.A.N.G.E. may assign its rights and duties under this Legal Notice without such assignment being considered a change to the Legal Notice and without notice to you. This Legal Notice, the Privacy Notice, any operating rules, policies, or procedures that may be posted from time to time by Tomaro’s C.H.A.N.G.E. on the website, and any modifications to the foregoing, constitute the entire agreement between the parties with regard to the subject matter of this Legal Notice and supersede all prior understandings and agreements, whether written or oral, as to such subject matter. Nothing contained in this Legal Notice will be deemed to constitute either party as the agent or representative of the other party or both parties as joint ventures or partners for any purpose.

Sales

Sales -

Orders

Any purchases made on Tomaro's C.H.A.N.G.E.'s website will require certain personal identifiable information from the purchaser. This information will include name, address, contact information, and financial information in which tomaros-change.org will use to complete the shopper’s purchase.

The information collected will be used to pay for the full amount of the shopper’s purchase, including the cost of item/s and the shipping costs; the information will also be used to mail item/s purchased to the shopper’s requested destination. If there is an issue with the payment during processing an Tomaro's C.H.A.N.G.E. Representative will contact the shopper using the information that was provided by the shopper. The shopper’s email will be used to contact the shopper regarding their order confirmations and other information pertaining to their order.

Payment Processing

Tomaro's C.H.A.N.G.E. uses a third party to provide payment processing services on our site. All credit card transactions processed through the tomaros-change.org website are done so securely, kept in strict confidentiality, and will not be released to any other party at any given time.

Shipping -

Orders processed through tomaros-change.org will be shipped within 1 to 10 business days after payment has been processed, unless otherwise specified. This excludes Saturdays, Sundays and holidays.

Orders may be sent to more than one address. Each order is considered a separate order and will be individually charged the appropriate shipping fees. We currently ship via USPS. USPS delivers packages 6 days a week, excluding Sundays and holidays. Once your entire order is processed, you will receive shipping confirmation via email with the USPS tracking information.

Delivery times are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once your order has been processed, you can track your order by contacting USPS at 800.222.1811 during the hours of 8 AM - 8:30 PM ET Monday through Friday, and 8 AM - 6 PM ET on Saturdays; USPS is closed on Sundays and holidays. You can also go to https://tools.usps.com/go/TrackConfirmAction!input.action.

Anyone placing an order on tomaros-change.org must be at least 16 years of age. Any information received on this website signifies to us that the individual is at least 16 years of age, or has received the permission of their parent/guardian.

Cancellations, Returns & Exchanges -

Cancellations or changes to an order must be made within 24 hours after the order has been place. Please note that cancellations or changes are not guaranteed due to the possibility of the order already being processed. If there are any questions or concerns regarding the above conditions please contact Tomaro's C.H.A.N.G.E. at 844.222.8500 Ext 501 or via email at sales@tomaros-change.org.

Full price returns:

The full amount of your purchase will be credited to the original form of payment (credit or debit card, gift card, or online gift certificate) if returned within 14 days of the shipping date that appears on your invoice. If a return is postmarked within 14 days then you will receive a full refund. Each item returned must have the original invoice included in the returned package, and the original tags must be on the item/s. Please note that any items postmarked after the 14 days but within 21 days of the shipping date are eligible for store/online credit only. No returns will be accepted after 21 days of the shipping date shown on the invoice. The amount of credit will be the amount paid for the item/s at the time of purchase excluding taxes and the shipping costs. You will not receive credit for any item/s that appears to have been worn or destroyed. You will receive an email confirmation after the credit from the return has been processed. Please allow 10-14 business days for us to receive and process your return.

Any apparel that has been tailored or personalized is not eligible for refund or exchange.

Returns and Exchanges

Making a return:

As long as the item/s being returned is within 21 days of the shipping date, please contact Tomaro's C.H.A.N.G.E. for a return label via email at sales@tomaros-change.org or by calling 844.222.8500 Ext 501; for clarification on returns and refunds please refer to the terms above. We will provide you with a postage-paid return label via email or postal mail. For your convenience, please use the original shipping box and packing materials. Place the label onto the package and mail or drop the package off at your nearest USPS location. If the item/s are returned due to damage prior to original delivery then Tomaro's C.H.A.N.G.E. will be responsible for shipping fees. If the items are returned due to any other reason the customer will be responsible for the shipping fees which will be deducted from the credit amount. Please allow 10-14 business days for us to receive and process your return.

Making an exchange:

As long as the item/s being returned is within 21 days of the shipping date, please contact Tomaro's C.H.A.N.G.E. for a return label via email at sales@tomaros-change.org or by calling 844.222.8500 Ext 501. We will provide you with a postage-paid return label via email or postal mail. For your convenience, please use the original shipping box and packing materials. Exchange requests for items must be made within 14 days from the shipping date that appears on your invoice. Please specify the exchange item and the new color, size or item change on the return/exchange form and include the form in the return package. Place the label onto the package and mail or drop the package off at your nearest USPS location. If the exchange is due to a mistake on the part of Tomaro's C.H.A.N.G.E. we will pay the shipping costs to send a replacement item and will send the item ground delivery. If the exchange is due to a mistake on the part the customer then the customer will be responsible for shipping costs. Returned exchange items will be credited to the original form of payment and then a new order will be placed with the updated item/s. Availability of replacement items is not guaranteed. You will be notified by email upon the completion of the exchange process. Please allow 10-14 business days for us to receive and process the exchange.

Effective Date of Legal Notice: October 5, 2015.

The effective date of the Legal Notice does not in any way constitute a waiver of any legal rights by Tomaro’s C.H.A.N.G.E. before the effective date.